Victoria has been called to the home of Roweena, a 78 year-old woman who lives alone, with few opportunities for getting out or socialising. She gets quite a lot of support from her neighbour, Janet, who does the weekly shop for her, and then stops for a cup of coffee and a chat. The home care worker, Sharon, has told Victoria that she thinks Janet is not giving Roweena the proper change – for a couple of weeks now she has been unable to tally up what Roweena says she gives Janet with what Janet returns to her.