Challenging behaviour and learning disabilities: improving services

What is the video about?

In this film, we look at how services can be improved for people with behaviours that challenge. It explores a key factor to avoiding or reducing the challenging behaviour of people with learning disabilities; the people who support them need to provide better communication. This can be backed up by getting the environment right. To communicate better with people with challenging behaviour, staff need to get to know the people they support really well, so that the support can be properly personalised to the individual. We see how working in really well-informed ways can sometimes save money, and can improve the quality of life of people with behaviour which is seen as challenging.

Messages for practice

  1. Communicating better, with people whose behaviour challenges services, is key to improving services, and the lives of the people using them.
  2. Environmental factors can be important in reducing challenging behaviour.
  3. Knowing someone really well allows staff to personalise the support they offer, and avoid triggers for challenging behaviour.
  4. Working well with someone can reduce the need for intensive staffing and expensive placements.

Who will find this useful?

Front-line social care staff; social workers; managers of services; commissioners of services.