Dignity in care: communication

What is the video about?

Good communication can help people to maintain their dignity. Take Matthew, a young man with Down's Syndrome who lives in a shared house. In this film, Matthew's encouraged to use a diary so that he knows what he's going to be doing on any particular week. It's a good way for staff to find out what's been happening in Matthew's life. It's equally important to make time to support people that you offer care and support to. The film shows how, for older people, past memories of being at the beach can be used as a useful communication tool. Communication in practice can mean asking people how they prefer to be addressed and to respect their wishes; giving people information about the service in advance and in a suitable format; and not assuming that you know what people want because of their culture, ability or any other factor. 

Messages for practice

Who will find this useful?

Care staff and commissioners; Family carers and anyone who offers care and support, along with dignity, in the community.