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A programme evaluation examining the benefits and outcomes of a community 5G network supporting connected health and social care services in Liverpool.
Key messages
Policy implications
Gaps
Commentary
This programme shows how digital infrastructure can shape access to technology-enabled care. By focusing on connectivity in a disadvantaged urban area, the testbed addressed a foundational barrier that often sits outside traditional health and social care planning.
The reported reductions in GP visits and telecare costs suggest that connectivity can support more efficient use of services. However, these outcomes appear closely tied to local context, programme design and the availability of complementary services.
Rather than treating digital access as an individual responsibility, the testbed illustrates the effects of structural investment. Providing reliable, low-cost connectivity created the conditions for people to engage with connected care who might otherwise have been excluded.
Overall, the Liverpool 5G testbed highlights the role of infrastructure as an enabler of equitable technology use in care. Its findings point to the importance of aligning connectivity investment with service delivery, while also underlining the need for stronger evaluation to understand wider applicability.
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