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Privacy policy

This privacy policy explains how we use any personal information we collect about you when you use this website.

Updated June 2023

General information

Data protection law requires us to provide you with information about how we will use your personal data. This notice is layered, to help you find out more about the activity that is relevant to you.

The Social Care Institute for Excellence (SCIE) is the ‘data controller’. This means that SCIE determines the purposes for which, and the manner in which, your information is processed.

How we use your information

How is your information stored? 

We store and process personal data and information on our secure servers. Data is stored and processed on SCIE’s behalf by a range of software packages, data stores and organisations, in accordance with this privacy policy and under contract from SCIE.   

These providers cannot use your data for any other purpose, other than that set out in their contract with SCIE. So they cannot contact you or sell your data to others.

Data you provide to SCIE is encrypted during its transmission from your device to our servers.

We take reasonable steps to protect the personal data collected against loss, misuse, unauthorised use, access, inadvertent disclosure, alteration and destruction. However, no network, server, database, internet or e-mail transmission is ever fully secure or error free. Therefore, you should take special care in deciding what information you send to us electronically and when disclosing personal information.

Access to your information and corrections

Individuals with a website account can access and amend their details via logging in. You also have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please contact us. We may make a small charge for this service. We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

Who we share information with 

We may share your data with the following groups of people for the following reasons:

  • our partners – to ensure the proper administration of our website and business, to respond to your enquiry;
  • our employees, agents and/or professional advisors – to respond to your enquiry, to understand the general segmentation of people engaging with us;
  • third party service providers who provide services to us which require the processing of personal data – to help third party service providers in receipt of any shared data to perform functions on our behalf to help ensure the website and newsletter systems run smoothly, and to ensure the proper administration of services we provide to you in each case, in accordance with this privacy policy where we are the data controller.

SCIE provide some services where we are working on behalf of a client under their instructions (i.e. to run an event or send out a survey).  Where this is the case, the client is likely to be the controller and SCIE a processor and it will be the responsibility of the client to ensure information is provided about how your data is used.  This can be via their website, via SCIE or another method.

Data retention 

Unless a longer retention period is required or permitted by law, we will only hold your information on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that your information be deleted (where applicable). 

Your rights 

The GDPR provides the following rights for individuals:

  • The right to be informed
  • The right of access
  • The right to rectification
  • The right to erasure
  • The right to restrict processing
  • The right to data portability
  • The right to object
  • Rights in relation to automated decision making and profiling.

For more information on these, or if you wish to lodge a complaint, please visit the Information Commissioner’s Office website.

Changes to our privacy policy 

We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 30 June 2023.

How to contact us 

Please contact us if you have any questions about our privacy policy or information we hold about you via

Enquiries, services and marketing 

What information do we collect about you?

We collect, store and use identifiable information about you in order to deliver our services to you. We collect this information when you:

  • register with us for a MySCIE account
  • submit an enquiry or feedback
  • purchase and/or study an e-learning course
  • book, register, and/or attend a training course or event
  • read, click on or respond to a marketing email (that you have consented to)
  • view resources on our website(s) whilst logged in
  • enter a competition.

The information is likely to include your name, job title, organisation, email address and topics of interest to you, as well as your mailing preferences.

How will we use the information about you?

We collect information about you to process your request such as: sending you SCIELine (our ebulletin); enabling you to download materials; managing your enquiry; or if you agree, emailing you about other projects, products and services we think may be of legitimate interest to you.

You can update your mailing preferences or delete your account anytime by visiting your MySCIE account or by emailing us at

We also use information about the topics you have said you are interested in to personalise your experience with us, by the information we send you.

We may also process personal information for certain legitimate business purposes, which include some or all of the following:

  • where the processing enables us to enhance, modify, personalise or other improve our services or communications with you, for your benefit
  • to identify and prevent fraud
  • to enhance the security of our network and information systems
  • to better understand how people interact with our websites
  • to provide email communications which we think will be of interest to you
  • to determine the effectiveness of promotional campaigns.

Whenever we process data for these purposes we will ensure that we always keep your personal data rights in high regard and take account of these rights. You have the right to object to this processing and be removed from our system. Please bear in mind that if you do so, this may affect our ability to carry out tasks above for your benefit.

SCIE will not share your information for marketing purposes with other companies. We may share your information with partners in order to fulfil your request. For example, we may need to share some of your details with an events company if you are due to attend a SCIE event at an external venue, or if the event is being held in partnership with another organisation. They will not have the right to hold your details or use them for any other purpose.

Lawful basis  

The lawful basis we rely on for processing your personal data is Article 6(1)(f) of the GDPR, which allows us to process personal data when its necessary for our legitimate interests to meet the above purposes.

Attending an event or training course 

What information do we collect about you? 

We collect information about you when you book, register, and/or attend a training course or event. 

How will we use the information about you? 

Our purpose for collecting this information is so we can facilitate the event and provide you with an acceptable service. 

For information about collecting feedback and further contact after the event, see our privacy notice section on enquiries, services, and marketing. 

Who we share your information with 

When we run events in partnership with another organisation, we may share your data with them to: help run the event, tailor the event content, make improvements and to promote engagement with you. 

Lawful basis  

Your information is processed to fulfil a contract with you or, for your benefit, with your employer. Without it we would not be able to process your booking or attendance at our events.  

We also have a legitimate interest in processing other information about you for the purpose of the smooth running of our business, for marketing and for planning purposes.  

Where information is collected for dietary requirements, we rely on your consent.  

Where information is collected for access provisions, we are meeting our requirements in relation to equality legislation.  

Visiting the website

What information do we collect about you and how will we use it? 

Information about yourself that you provide to us through this website will be used for the purpose or purposes stated. It may also be used by us to send you information about SCIE that we reasonably think will be of interest to you. Your information will not be used for any other purposes and will not be passed on to any third party without your consent.

You can request to be removed from our database at any time. You can do this online through your MySCIE account or by emailing us at

The information you have supplied will be stored in a local database and in SCIE’s customer relationship management (CRM) system. SCIE currently uses a CRM system called, which is a licensee of the TRUSTe Privacy Program. You can find more information about this on the website.

Information you provide in emails to us will only be used for the purpose which we reasonably believe that you give it to us for.

Information you provide to us may be used for statistical and quality assurance purposes but will not be used in any way (beyond its original purpose) which enables you to be identified.


Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. Further information on our Cookies.

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However in a few cases some of our website features may not function as a result.

Other websites

Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.