This document is designed to assist practitioners to begin to address the needs of consumers of financial service in vulnerable circumstances. It consolidates tips and resources gained throughout the course of the FCA’s research. The pack is geared towards firm employees tasked with the development of a vulnerable customer policy/strategy.

A dementia-friendly financial services charter designed to enable the sector to work towards becoming dementia-friendly. In addition to the charter, the document sets out the expectations for a dementia-friendly financial services sector and provides guidance on the commitments in the charter.

This web page shares a marketing toolkit designed for organisations to use and raise awareness among customers and employees to spot, stop
and prevent a scam. It includes logos, brochure, banner, posters and social media.

This guide is for utility organisations of all sizes and in all sectors including energy, water and communications. It offers guidance on how to increase employees’ understanding of scams and recommends processes and practices to support utility companies in preventing, spotting and stopping individuals becoming a victim of a scam.