Case study five: Mrs H – return home with family conflict

A case study focusing on patient due to be discharged from hospital while there was disagreement amongst family members about where she should go. It shows how an IMCA intervention ensured that a decision could be made for the patient to be discharged to a 24-hour residential care placement, which was the only place where her complex needs could be met. The case study has been drawn together by the Department of Health, the Care Quality Commission, and POhWER, a major provider of advocacy services, and shows how IMCAs can act as a powerful support to people who may lack capacity.