The participation of adult service users, including older people, in developing social care

Meaning and importance of participation - Outcomes of participation

Service user participation has resulted in a number of positive outcomes. By outcomes, we mean evidence that service user participation has had an impact upon service users themselves, the organisation itself, and what the organisation does.

Benefits for individuals and communities

Good participation increases confidence. Through dealing with professionals in consultations and other user initiatives, people can get more confidence to deal with their own health and social care professionals. (Service user)

See Practice Example for Hafal.

Changes to services

Generation of new knowledge