Changing social care: an inclusive approach

Workforce involvement and participation - Work with resistance

Sometimes changes have been bought about because people who are often seen as “difficult” have astute ways of looking at things...They know the barriers that you’ll have, so you can use that to learn what the barriers are likely to be and then see how you can get round them...Give people a platform to air their views. You might not agree with them but it’s important to hear them’

(director, Age Concern Sheffield). (Age Concern Sheffield)

How we know this