Report 37: Personalisation, productivity and efficiency

Key messages

'Personalisation has the potential to achieve greater efficiency, while giving people who use services greater control over their care and support.'

It is too early to make conclusive decisions on whether or how personalisation has delivered efficiency savings but there is emerging evidence of factors which may contribute to productivity and efficiency in personalisation.

In measuring efficiency, it is important to evaluate the impact on outcomes for people who use services and their carers, as well as cost.

The personalisation agenda is already stimulating review and change in business processes which are resulting in efficiencies – for example, access, auditing and IT systems.

Giving people choice and control over their care and support can potentially result in efficiencies such as waste and overhead, cost reduction, improved value for money and better outcomes. However, this requires outcome-based, user-directed, flexible approaches to commissioning services.

It may be more efficient to have specially trained staff managing the administrative aspects of care and support planning to free up qualified frontline practitioners to work with those most in need of support.

Integrated working, early intervention and prevention services implemented as part of personalisation can result in cost savings. Co-productive approaches also have the potential to be cost-effective and release community resources.

Despite variations in the cost of implementing direct payments, there is evidence that they have the potential to achieve greater efficiency, while giving people who use services greater control over their care and support.

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