COVID-19 resources

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Safeguarding during coronavirus: voluntary and community groups

National Society for the Prevention of Cruelty to Children

This resource brings together information and guidance that can help the voluntary and community sector safeguard and protect children and young people during the coronavirus pandemic. This includes information about: writing and updating safeguarding and child protection policies and procedures; making sure your staff and volunteers are safe to work with children; supporting children and families; recognising and responding to abuse; carrying out online activities and events; and an overview of the relevant guidance on running safe activities.

Last updated on hub: 23 September 2020

COVID-19 social care staff wellbeing

Local Government Association

A comprehensive pack of wellbeing information and resources to help health and care managers support the wellbeing of staff who may be working under exceptional pressure to do their jobs while at the same time dealing with their own personal situations and emotions.

Last updated on hub: 23 September 2020

The impact of the coronavirus (Covid-19) on people who work as social care personal assistants

King's College London

This study addresses the impact of the Covid-19 pandemic on the work of social care Personal Assistants supporting people in need of care and support. Drawing from a sample of 105 PAs, researchers were able to interview 41. The findings show that regardless of whether they were paid, unless they were themselves ‘shielding’ to protect themselves or a family member, nearly all PAs were helping others in some way on a voluntary basis. However, other than limited, general guidance from the government which was not always thought useful by PAs, there were few other reliable sources of information about the virus, or about practical arrangements such as when and where to get tested, to obtain Personal Protective Equipment (PPE), and to learn safe practices. Most PAs wore masks, gloves, aprons and said it was likely to become routine practice for them now, but It was often difficult for them to obtain PPE. PAs were asked about what would be most helpful to them in responding and adapting to the Covid virus. Several suggestions were made, including ready access to sufficient quantities of good quality PPE; the implementation of easily accessible, reliable testing; effective mechanisms for contact tracing to help prevent the spread of the virus; a single source of contact for support and reliable and accurate advice; better pay, contracts and less precarious working conditions; and financial support to people who were unable to work, but were not being paid by the employer, and did not qualify for the government’s furlough scheme.

Last updated on hub: 23 September 2020

"Don't ever call us unskilled again!'': learning from the experience of support workers during Covid-19


This report is based on responses from the Gr8 Support Covid-19 snapshot survey which invited support workers across the country to capture their experiences, thoughts, ideas and learning during the pandemic and share these with the nation. The report captures how support workers responded during the pandemic with thoughtfulness, creativity and dedication; some key messages and 'must haves' for moving forward beyond the pandemic; the plea of support workers to be valued and recognised as essential and highly skilled members of the social care workforce, not just now but as society moves forward. Key messages in responding to the pandemic emerging from this study include: supported living settings need clear, timely guidance; coronavirus tests must be available in supported living settings; support each person out of lockdown in the way that is right for them; recognise and support the essential role of support workers at this time; recognise and support the role of families and unpaid carers; society needs to act responsibly as lockdown eases; keep building on the community spirit; and get ready for a possible second wave. More broadly, the report calls for valuing and investing in social care; supporting people to regain and experience flourishing lives; increase the pay of support workers to reflect their highly skilled, complex and diverse roles; and ensure the profile of support workers is understood and valued.

Last updated on hub: 23 September 2020

Ethical challenges for social workers during Covid-19: a global perspective

International Federation of Social Workers

This report summarises the findings of an international study of the ethical challenges faced by social workers during the Covid-19 pandemic, undertaken during 6th-18th May 2020. 607 responses from 54 countries were received via an online survey, additional interviews and local surveys. Six key themes relating to social workers’ ethical challenges and responses were identified: creating and maintaining trusting, honest and empathic relationships via phone or internet with due regard to privacy and confidentiality, or in person with protective equipment; prioritising service user needs and demands, which are greater and different due to the pandemic, when resources are stretched or unavailable and full assessments often impossible; balancing service user rights, needs and risks against personal risk to social workers and others, in order to provide services as well as possible; deciding whether to follow national and organisational policies, procedures or guidance (existing or new) or to use professional discretion in circumstances where the policies seem inappropriate, confused or lacking; acknowledging and handling emotions, fatigue and the need for selfcare, when working in unsafe and stressful circumstances; and using the lessons learned from working during the pandemic to rethink social work in the future. The study concludes that Covid-19 and measures to control and prevent its spread have restricted the services and responsibilities usually carried out by social workers, while generating new needs and demands. Social workers have both struggled and worked creatively to meet needs in risky and uncertain situations, and to respect people’s rights to privacy and involvement in important decisions about their lives.

Last updated on hub: 23 September 2020

Young lives in lockdown: NYAS’ survey of care-experienced children and young people during Covid-19

National Youth Advocacy Service

Findings from our survey, which reached 230 care-experienced children and young people across 55 local authorities in England and Wales, exploring how they have been coping during the lockdown. The survey found that over half of care-experienced children and young people are feeling lonelier and more anxious than they were before the pandemic. Many of the care-experienced children and young people who responded are having less contact with their social workers and personal advisers during lockdown. For every care leaver who was having more contact, four were having less. During the lockdown, one in ten children in care said they had not heard from their social worker at all.

Last updated on hub: 23 September 2020

My future, my feelings, my family: how Coronavirus is affecting young carers and young adult carers, and what they want you to do next

Carers Trust

Findings from a survey into the impact of Coronavirus on young carers aged 12 to 17 and young adult carers aged 18 to 25. With 961 responses from across the UK, the survey provides a base of evidence of how worries relating to the pandemic and increased isolation caused by the lockdown have affected the mental health and wellbeing of the UK’s young people with caring responsibilities. Specifically, the report shows that 40% of young carers and 59% of young adult carers say their mental health is worse since Coronavirus; 67% of young carers and 78% of young adult carers are more worried about the future since Coronavirus; 66% of young carers and 74% of young adult carers are feeling more stressed since Coronavirus; 69% of both young carers and young adult carers are feeling less connected to others since Coronavirus; 11% of young carers and 19.7% of young adult carers report an increase of 30 hours or more in the amount of time they spend caring per week; 58% of young carers who are caring for longer since Coronavirus are spending on average ten hours a week more on their caring responsibilities and among young adult carers the proportion is even higher at 63.6%; 7.74% of young carers and 14.94% of young adult carers who responded to the survey, said that they are now spending over 90 hours a week caring for a family member or friend.

Last updated on hub: 23 September 2020

Covid-19 Insight: issue 4

Care Quality Commission

The report explores some of the learning about good practice in infection prevention and control, and shares some of the good examples in understanding how providers have worked together to tackle COVID-19. In particular, the report looks at good practice in infection prevention and control in three key settings: acute hospital trusts; care homes; and GP surgeries. It introduces the work CQC has carried out to understand provider collaboration; some early headlines from the work; and examples of good practice. The report also updates regular data including outbreaks and staff absences in homecare services; and numbers of deaths of people detained under the Mental Health Act.

Last updated on hub: 23 September 2020

From stabilisation to innovation: the response and redesign of TEC services during Covid-19

Telecare Services Association

This report contains the findings and recommendations from a 12-week programme of outreach by the Telecare Services Association (TSA) to the technology enabled care (TEC) sector, where 92% of all alarm services were contacted. The report offers a window into the world of the technology enabled care sector and how it has provided invaluable support to the wider health and care system during the early months of the response phase of the Covid-19 crisis. It captures a number of case studies across telecare and telehealth that demonstrates how the TEC sector mobilised to improve and redesign its services overnight for the good of the vulnerable in our communities. The findings show that TEC services could support the delivery of many elements within the Government’s Covid-19 recovery programmes. The report maps the findings and recommendations to individual sections of the Government’s Rebuild Plan. Key recommendations include a phased plan of action that focuses on: stabilising existing TEC services; how to best exploit proactive TEC services to shield the most vulnerable, increase care capacity and improve operating models; and embed and assure new service and technology interventions.

Last updated on hub: 23 September 2020

How Covid-19 changed community life in the UK: a week by week archive of life during a pandemic: understanding the impact on people and communities

The Young Foundation

This report brings together finding of two projects focused on hearing directly from people to better understand the short- and long-term impact of the Covid-19 pandemic on UK communities. The insights gathered from over 600 people across the UK are organised week by week according to significant dates in the public news cycle — like the introduction of new government guidelines, the Queen’s speech or Capt. Tom Moore’s fundraiser for the NHS. The report identifies eight overarching key insights, which are: at the start of lockdown, community solidarity was on everyone’s agenda; most accepted the ‘new normal’ very quickly; as the pandemic continued, people reported missing physical touch; lockdown shifted family dynamics for better and worse; the ‘sandwich generation’ experienced unique challenges during Covid-19; lockdown took a huge toll on mental health and wellbeing; physical space had a big effect on people’s ability to cope; as time wore on, worries about the precariousness of the future grew. The report observes that Covid-19 was not ‘the great leveller’ people were initially led to believe it would be. It is now clear that Black, Asian and Minority Ethnic groups are at a much higher risk of contracting and dying from Covid-19, particularly if they come from poorer households. In addition, people living in deprived areas have experienced Covid-19 mortality rates more than double those living in less deprived areas. The report makes a number of recommendations, including taking a systems-approach to old and emerging challenges in work, housing and tech inequality; exploring ways to sustain community strength and engagement; putting well-being and mental health at the heart of all decision-making; and making space for social innovation.

Last updated on hub: 23 September 2020