Social Care Institute for Excellence
54 Baker Street
London W1U 7EX
Telephone: 020 7766 7400
Note: W1U 7EX is a new postcode for SCIE’s offices. Google Maps and other systems will not recognise this postcode immediately. Please use W1U 7BU if you are searching for directions.
Training, consultancy services and speakers
Steve Palmer, Press and Public Affairs Manager
Telephone: 020 7766 7419
Mobile: 07739 458 192
Iris Steen, Head of Marketing and Communications
Telephone: 020 7766 7375
Mobile: 07885 736 643
Comments, complaints or Freedom of Information requests
Feedback about the SCIE website or individual resources
Concerns about a care service
The Social Care Institute for Excellence (SCIE) provides guidance on what works in social care to enable those in the sector to improve practice. It is not within the remit of SCIE to deal with, respond to or advise on complaints about individual care or health services.
There are a number of ways in which you can challenge poor standards of care or raise concerns or complaints. SCIE offers a short guide on the options open to you if you are unhappy with a social care service.
Find out more: Concerns about a care service