Community-based day activities and supports for people with learning disabilities

10 key tasks - Key task 10: Ensuring quality

Important things for commissioners and managers to do

Important things for care managers and care coordinators to do

Important things for staff supporting people in community-based activities to do

Practice examples

The Community Day Services Team in Waltham Forest, East London, has built regular practice monitoring, including spot checks, into its structure. One day service officer and a manager are 'on duty’ each day. Being 'on duty’ includes monitoring visits to people while they are being supported out and around the borough. The checks and findings are recorded centrally on a database which is accessible to all managers. Actions are taken to address any concerns. It’s a systematic approach.

In the West Midlands, Birmingham People First undertook paid work for the Valuing People Support Team acting as 'mystery shoppers’ to find out about the direct payments schemes run by local councils. At the end they gave a presentation to managers from the local authorities to influence the development of the schemes.

Links and resources