The participation of adult service users, including older people, in developing social care

Meaning and importance of participation - Action points

You need to be told exactly what the participation is for, what realistically they want, and what realistically they will do with the information gathered. We need to know if it is just going to produce a report which will sit on a shelf gathering dust or whether change will come about as a result of your participation. (Service user)

It’s about feeling it’s going to make a difference. [Seeing] something coming out of it - good decisions! (Service user)

You feel pleased that somebody recognises you for your experiences. (Service user)