Changing social care: an inclusive approach

Leadership for change and improvement: Evaluation

The activities undergone by the organisations can best be likened to evolution. That is, while there is a clear purpose underlying the process, the process was more about continual adaptation rather than discrete steps towards an absolute goal

(SCIE Knowledge review 16).

Staff at Age Concern Sheffield commented on the importance of having a trusting and open environment where frank discussions could take place with peers and managers:

I think it is about working in a safe environment where you feel you can approach your line manager...and say if you don't feel confident in an area

(SCIE Knowledge review 16).

The case study organisations use a range of methods to monitor what they are doing:

How we know this