Changing social care: an inclusive approach

People who use services driving culture change - Plan carefully and consider the practicalities

A group of mental health service users believed that change had come about through regular and thorough consultation with people who use services: ‘It is important to hold meetings regularly so that people are more confident when giving their views – breaking down barriers and boundaries and sharing a two-way open relationship – recognising that everyone is human

(SCIE Knowledge review 17).

How we know this