Changing social care: an inclusive approach

Stakeholder participation - Map your wider stakeholder group

Two studies of health and social care providers in the UK and Canada show how public forums were used during organisational restructuring. These forums allowed for a mixed representation of stakeholders who  set the agenda and were given equal time on the floor. Follow-up sessions were held to keep the momentum going and care was taken not to over-professionalise – i.e. to avoid using bureaucratic jargon or other behaviour which can make people feel excluded

(Lord et al. 1998; White 2000).

How we know this