Changing social care: an inclusive approach

Workforce involvement and participation - Give people support to adjust and adapt

The starting point is mutual respect. Let’s look at how you’re spending your time. Also, how can we marry what you’re trying to achieve with the change that needs to be brought about? Staff are genuinely committed to providing a good service and respond well to being asked. Work with the motivation that they’ve already got. Then explain that we don’t have to do this perfectly. It’s okay to make mistakes. It’s okay to do it good enough. There are practicalities. I always think that people can rearrange their priorities. If it’s going to help them do what they want to do then they will. It’s about getting people to shift their perspectives

(director, Age Concern Sheffield, SCIE Knowledge review 16).

Improving and altering a service can be a rewarding and exhilarating experience for all involved. However, it also has the potential to be frightening and challenging. Supporting staff through improvements involves being approachable and creating a supportive environment for people to develop in

(SCIE Knowledge review 16).

How we know this