Short-notice care home closures


The announcement of a home closure can be traumatic for residents, families and the workforce. Timely and well planned communication is extremely important in reducing distress and enhancing choice.

We need to build up trust and report with residents and families quickly - they'll hear all sorts of things in the press or from other sources and they won't necessarily want to believe what we're telling them


Examples and tips

Examples of what others are doing plus materials they have developed and useful tips.

Communication - examples and tips sections

Key points from policy and research

What the regulator says

In the event of threatened or imminent emergency closure, commissioners should make contact with the Care Quality Commission (CQC) at the earliest opportunity. CQC will provide information under its information-sharing protocols indicating any action which it is taking