Report 55: People not processes: the future of personalisation and independent living


Today has been different. It’s been about the reality, bad and good. And you’re the best roomful of experts I’ve been in.

Sarah Carr, SCIE

This report looks at the future development of personalisation at a time of limited resources. It details two seminars held in November 2011, organised by SCIE with support and funding from the Joseph Rowntree Foundation (JRF). The seminars brought together service users, carers and a select number of people involved in practice and policy development around personalisation in adult social care.

Participants at the seminars were selected to give a range of perspectives on personalisation. The focus was on adult services but several of the participants were carers of children and young people. The perspectives represented were:

Service users

Carers of


and policy makers from the Department of Health, the Department for Education and an independent think tank

In addition to this the participants represented a range of perspectives in terms of gender, age, ethnicity and sexuality.

The programme for the seminar was designed to bring out the range of perspectives represented on how personalisation can continue to develop as a positive approach that improves the lives of service users and carers, even when financial resources have become much more limited. This was guided by an advisory group comprised of representatives of SCIE, JRF and JRF’s service user panel.

The seminar was part of a programme of work by JRF to support the development of the personalisation agenda and person centred services.


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