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Social work recording: Dealing with a complaint

Practice your social work recording skills


  • Sheena – Social Worker
  • Mr. Smith – Husband of, and carer for, Karen, who has progressive physical disabilities


Social work office

Mr Smith calls Shabna weekly, on average, to ask for more support for his wife, Karen. He wants paid carers to cook for her, and help with housework.

How would you record the events?