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What makes you, you? Empowering innovation through real stories

5 November 2024

By Matthew Ford, Research Analyst at SCIE and John Hersov, ‘SCIE Fliers’ lived-experience group facilitator

At SCIE’s recent all-staff away day, we took a creative approach to inspire fresh ideas. Drawing from the popular “Dragons’ Den” TV show, we held a session where teams from across the organisation pitched solutions to social care challenges. But this session wasn’t just about pitching. What made it stand out was the involvement of people with lived experience. They shared their personal stories with SCIE staff, and these stories became the spark for innovation.

People’s real-life experiences of care formed the foundation of the staff design activities. Staff groups began by listening to people’s first-hand accounts of their daily challenges. This helped the groups move beyond theory to connect on a human level with the problems to be solved, spurring creative thinking in the process.

The feedback from participants was overwhelmingly positive. One person shared, “I really felt listened to. I could tell the staff were really engaged with my story and wanted to find a solution that could work”. Another said, “Staff were very respectful of me, I’ve never been part of something like this before, it was very fun”.

Image of SCIE employee Matthew Ford

For staff, the session was just as valuable. Interacting directly with people who have lived through these challenges made the innovation process more grounded and relevant. Instead of working with assumptions or distant data, teams gained a deep understanding of the real issues at hand.

By the end of the day, we walked away with a range of innovative ideas, all rooted in real needs and real stories. The session proved that when people with lived experience are at the heart of problem-solving, the solutions are more meaningful, practical, and effective.

This was not just an exercise in creativity, but a powerful reminder that innovation must begin by truly listening to the people we are trying to help.

We would like to thank everyone with lived experience who took part and made the session a success. If your organisation is interested in holding similar activities, you can find more information on our co-production pages.

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