Care Skillsbase
Choose Skills Checks by job role
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Administrator/Office Worker (8)Open
Administrative and office roles which are not specific to social care such as IT, finance, transport.
Skills check 01: Talking about the Principles of Care - Principles of care, quality, standards
Categories: Spoken communication | Care/Support Worker, Administrator, Ancillary Worker
Skills check 08: Safety Information - Different kinds of safety signs, fire safety
Categories: Reading skills | All job roles
Skills check 09: Care Plans - Personal care plans
Categories: Reading skills | Care/Support Worker, Administrator/Office Worker
Skills check 10: Different Ways People Communicate Feelings - Reading facial expressions, body language, challenging behaviour, how to promote good communication
Categories: Spoken communication | All job roles
Skills check 11: Understanding Written Policies - General use: requirement to know about policies and procedures, confidentiality. Domiciliary use: requirement to know about policies and procedures, accepting gifts and money.
Categories: Reading skills | Care/Support Worker, Administrator/Office Worker.
Skills check 12: How to Deal with Complaints - General use: understanding complaints, responding to complaints from people who use services and from colleagues. Domiciliary use: understanding complaints, responding to complaints from people who use services and from relatives/carers.
Categories: Spoken communication | Care/Support Worker, Administrator/Office Worker.
Skills check 13: Filing Records - Importance of up-to-date care records, filing records alphabetically.
Categories: Reading skills | Administrator/Office Worker..
Skills check 20: Using Numbers in Office Work - Agency staff, petty cash, ordering supplies, calculating pay, meeting schedules, timesheets.
Categories: Number skills | Administrator/Office Worker.
Ancillary Worker (5)Open
Includes domestic staff, catering staff, gardeners, porters.
Skills check 01: Talking about the Principles of Care - Principles of care, quality, standards
Categories: Spoken communication | Care/Support Worker, Administrator, Ancillary Worker.
Skills check 08: Safety Information - Different kinds of safety signs, fire safety
Categories: Reading skills | All job roles.
Skills check 10: Different Ways People Communicate Feelings - Reading facial expressions, body language, challenging behaviour, how to promote good communication
Categories: Spoken communication | All job roles
Skills check 21: Using Numbers in Ancillary Work - Planning work, ordering supplies, laundry work, shift hours, fridge temperatures, diluting chemicals
Categories: Number skills | Ancillary Worker.
Skills check 30: Reading Signs - Signs giving domestic instructions, information, warnings.
Categories: Reading | Care/Support Worker, Ancillary Worker.
Care/Support Worker (30)Open
Frontline staff in all care settings; work as part of a team and are supervised by a manager or senior care worker.
Skills check 01: Talking about the Principles of Care - Principles of care, quality, standards.
Categories: Spoken communication | Care/Support Worker, Administrator, Ancillary Worker.
Skills check 02: Reading about the Principles of Care - Principles of care, equality and diversity, confidentiality.
Categories: Reading skills | Care/Support Worker.
Skills check 03: Working Together - Care partnership, codes of practice
Categories: Spoken communication | Care/Support Worker.
Skills check 04: Health and Safety Responsibilities - Health and safety law, risk assessment.
Categories: Reading skills | Care/Support Worker.
Skills check 05: What Is Effective Communication? - Types of communication, barriers to communication and how to overcome them.
Categories: Spoken communication | Senior Care/Support Worker, Care/Support Worker.
Skills check 06: Preventing Abuse and Neglect - Protecting vulnerable people, types of abuse and neglect, what to do about abuse and neglect.
Categories: Reading skills | Care/Support Worker.
Skills check 07: Developing Yourself - Learning to improve services, value of qualifications, ways to learn, help from supervisors to learn and develop.
Categories: Spoken communication | Care/Support Worker.
Skills check 08: Safety Information - Different kinds of safety signs, fire safety.
Categories: Reading skills | All job roles.
Skills check 09: Care Plans - Personal care plans.
Categories: Reading skills | Care/Support Worker, Administrator/Office Worker.
Skills check 10: Different Ways People Communicate Feelings - Reading facial expressions, body language, challenging behaviour, how to promote good communication.
Categories: Spoken communication | All job roles.
Skills check 11: Understanding Written Policies - General use: requirement to know about policies and procedures, confidentiality. Domiciliary use: requirement to know about policies and procedures, accepting gifts and money.
Categories: Reading skills | Care/Support Worker, Administrator/Office Worker..
Skills check 12: How to Deal with Complaints - General use: understanding complaints, responding to complaints from people who use services and from colleagues. Domiciliary use: understanding complaints, responding to complaints from people who use services and from relatives/carers.
Categories: Spoken communication | Care/Support Worker, Administrator/Office Worker.
Skills check 14: Reporting an Incident - How incident reports support communication in the care team, completing an incident report, how your organisation reports incidents
Categories: Writing skills | Care/Support Worker .
Skills check 15: Making an Entry in the Communications Book - Communication between care workers, shift-handover, how to make an appropriate communications book entry.
Categories: Writing skills | Care/Support Worker.
Skills check 16: Write a Formal Letter - Writing a letter to a mail-order company on behalf of a person using services.
Categories: Writing skills | Care/Support Worker..
Skills check 17: Recording Information on Charts - Using charts and graphs to record fluid intake, weight, body temperature.
Categories: Number skills | Senior Care/Support Worker, Care/Support Worker.
Skills check 18: Using Numbers in Care Work (A) - Administering vitamin supplement, ordering supplies, planning work, H&SC qualified staff, activity planning.
Categories: Number skills | Senior Care/Support Worker, Care/Support Worker.
Skills check 19: Using Numbers in Care Work (B) - Maintenance schedules, timesheets, checking pill supply, calculating pay, shopping, diluting chemicals.
Categories: Number skills | Senior Care/Support Worker, Care/Support Worker.
Skills check 24: Interacting with People from Other Cultures - Influence of culture on behaviour, problems in direct care related to cultural differences.
Categories: Spoken communication | Senior Care/Support Worker, Care/Support Worker.
Skills check 25: Speaking Politely - Politeness and respect, using politeness to avoid misunderstandings, giving instructions politely to people who use services, making requests politely to supervisors, politeness in different cultures.
Categories: Spoken communication | Senior Care/Support Worker, Care/Support Worker.
Skills check 27: Following Travel Directions - Giving directions, receiving directions, plotting route on street map.
Categories: Spoken communication | Care/Support Worker.
Skills check 30: Reading Signs - Signs giving domestic instructions, information, warnings.
Categories: Reading | Care/Support Worker, Ancillary Worker.
Skills check 31: Your Role at Work - Language and concepts associated with the role of the social care worker (CIS Standard 1), including following proper procedures and record keeping.
Categories: Spoken communication | Care/Support Worker.
Skills check 32: Personal development - Language and concepts associated with personal development (CIS Standard 2), including actions to support personal development.
Categories: Reading | Care/Support Worker.
Skills check 33: Communicate effectively - Language and concepts associated with effective communication (CIS Standard 3), including behaviour as communication, barriers to communication and confidentiality.
Categories: Spoken communication | Care/Support Worker.
Skills check 34: Equality and inclusion - Concepts and language associated with equality and inclusion (CIS Standard 4), including diversity and discrimination.
Categories: Reading | Care/Support Worker.
Skills check 35: Duty of Care - Language and concepts associated with duty of care (CIS Standard 5), including adverse events, incidents, errors and near misses and balancing safeguarding with independence.
Categories: Reading | Care/Support Worker.
Skills check 36: Safeguarding - Language and concepts associated with safeguarding (CIS Standard 6), including abuse and neglect and communication skills.
Categories: Spoken communication | Care/Support Worker.
Skills check 37: Person-centred Care and Support - Language and concepts associated with person-centred support (CIS Standard 7), including distinguishing between person-centred and task-focussed care and using care plans.
Categories: Reading | Care/Support Worker.
Skills check 38: Health and Safety in Adult Social Care - Language and concepts associated with health and safety (CIS Standard 8), including infection control and moving and positioning
Categories: Spoken communication | Care/Support Worker.
Senior Care/Support Worker (13)Open
Will often be in charge of a shift of workers and will take responsibility for the smooth running of the service while they are on duty.
Skills check 05: What Is Effective Communication? - Types of communication, barriers to communication and how to overcome them
Categories: Spoken communication | Senior Care/Support Worker, Care/Support Worker
Skills check 08: Safety Information - Different kinds of safety signs, fire safety
Categories: Reading skills | All job roles.
Skills check 10: Different Ways People Communicate Feelings - Reading facial expressions, body language, challenging behaviour, how to promote good communication
Categories: Spoken communication | All job roles.
Skills check 17: Recording Information on Charts - Using charts and graphs to record fluid intake, weight, body temperature
Categories: Number skills | Senior Care/Support Worker, Care/Support Worker.
Skills check 18: Using Numbers in Care Work (A) - Administering vitamin supplement, ordering supplies, planning work, H&SC qualified staff, activity planning.
Categories: Number skills | Senior Care/Support Worker, Care/Support Worker..
Skills check 19: Using Numbers in Care Work (B) - Maintenance schedules, timesheets, checking pill supply, calculating pay, shopping, diluting chemicals.
Categories: Number skills | Senior Care/Support Worker, Care/Support Worker..
Skills check 22: Briefing Colleagues on Policies and Procedures - Requirement to disseminate information, complaints procedures, codes of practice.
Categories: Reading | Senior Care/Support Worker.
Skills check 23: Supervising Staff - Impact of supervision, supervision questions, building a rapport, giving feedback, disciplinary issues.
Categories: Spoken communication | Senior Care/Support Worker..
Skills check 24: Interacting with People from Other Cultures - Influence of culture on behaviour, problems in direct care related to cultural differences
Categories: Spoken communication | Senior Care/Support Worker, Care/Support Worker.
Skills check 25: Speaking Politely - Politeness and respect, using politeness to avoid misunderstandings, giving instructions politely to people who use services, making requests politely to supervisors, politeness in different cultures.
Categories: Spoken communication | Senior Care/Support Worker, Care/Support Worker..
Skills check 26: Organising Staff Rotas - Calculating hours and costs of staff rotas.
Categories: Number skills | Senior Care/Support Worker.
Skills check 28: Supervision Notes - Writing up staff comments made at supervision meeting.
Categories: Writing | Senior Care/Support Worker.
Skills check 29: Responding to Concerns and Complaints - Why some people who use services find it difficult to complain, complaints policy and procedures, responding to complaints from people who use services.
Categories: Spoken communication | Senior Care/Support Worker.
Personal Assistant (4)Open
Will work directly with one or more service users, often direct employers, to support them in every aspect of their daily living and enable them to live as independently as possible.
Personal Assistant Skills Checks 1: What is ‘Personal Assistance’? - What it is like to require personal assistance, difference between personal assistant, carer and friend, problems arising from poor communication.
Categories: Reading comprehension, Spoken communication | Personal Assistant.
Personal Assistant Skills Checks 2: Shopping receipts - Petty cash for shopping, importance of keeping accurate records, entering transactions in the petty cash book
Categories: Reading comprehension, Number skills | Personal Assistant..
Personal Assistant Skills Checks 3: Organising a rota - Importance of attention to detail when planning rotas.
Categories: Reading comprehension, Planning skills | Personal Assistant..
Personal Assistant Skills Checks 4: Helping to write a letter - Writing a letter based on the employer’s instructions.
Categories: Reading comprehension, Writing skills | Personal Assistant.