Person-centred perspective

Treat your staff with respect. How owners and managers relate to their staff reinforces the culture of the whole organisation. Their commitment must be continually supported and refreshed. Staff can be overwhelmed by the volume and pace of work and a personalised focus can be hard to maintain.

There is evidence from the NHS that high-quality patient care is associated with positive staff experience.

Checklist for owners and managers

Treating staff with respect

Developing a person-centred culture

Everything in the home should reflect your focus on the individual