Changing social care: an inclusive approach
People who use services driving culture change: Checklist
- Purpose: are you clear about the purpose? why
is service user and carer participation important?
how will this contribute to improving services
and sustaining change as part of the personalisation
- Change: what kinds of change might you expect
service user and carer participation to make
and at what levels is it expected to make a difference – individual
experiences, staff attitudes, agency policies,
local or national strategies?
- Support and supporters: what kinds of support
might be needed to make participation effective?
what can you put in place to ensure that planning
and practical arrangements reflect the needs
of those wanting to participate in change?
- Skills: what skills are needed in your workforce
to make participation and personalisation a reality?
- training: what kinds of training are needed
to help people become more familiar and confident
about participation and personalisation and change
how they traditionally work? is this training
- Resources: what resources are needed to ensure
participation can take place effectively? how
will you ensure that all strategic and operational
decision-making reflects the need to involve
people who use services? are resources such as
budgets available (e.g. for payments to service
users and carers involved) and, if not, how might
they be found or creatively substituted?
- Organisational culture: how open to personalisation
is the organisation or group? does the climate
or culture support this way of working? do the
management and leadership of the organisation
encourage personalisation of services? many examples
can probably be found within your organisation.
perhaps a mapping exercise would be helpful in
identifying existing practice.
- Practice: how participative is practicein the
organisation or group? how are service users
and carers involved?
- Structure: is participation a regular feature
of the organisation or group? is it part of the
structure? how might it become part of that structure?
- Power: what differences in power are there
between the people involved (service users, carers,
professionals, managers etc.)? what can you do
to change these differences? how will you involve
people who are seldom heard?
- Tokenism: how will you avoid tokenism? in other
words, how will you know whether the participation
has been real and meaningful? how will you sustain
- Feedback: how do you measure change? how do
you inform people about decisions that have been
made, especially when they have been part of
- Implementation: how do you implement change
as a result of feedback? who will implement the
Adapted from SCIE
Guide 20: Participation: finding out what difference