Report 64: Reviewing the impact of the Social care governance workbook
Benefits and limitations
Respondents acknowledged that the workbook does not in itself provide for service improvement: it takes action to effect change, and a collective approach to SCG can help staff to share ideas and learn together.
The workbook served as a baseline to assess current practice arrangements, and raised awareness within teams about the quality of their practice and potential service improvement.
In general, staff enjoyed the workbook experience and benefited in a range of ways.
Implementing the workbook was reported to promote accountability but it should not be used as a tool to enforce compliance. The SCG process highlighted deficits in communicating with frontline staff and the workbook was helpful in addressing this and bringing about improvements.