SCIE Report 5: Users at the heart - User participation in the governance and operations of social care regulatory bodies

By Frances Hasler

Published November 2003


There is a growing realisation that service uses and carers should be involved in developing the services they receive. Their expertise as users of services and what they want from services should be heard. It is particularly important that service users are involved in the national organisations that regulate services, the workforce, education and training n social care. As national organisations, these bodies should model good practice and be an example for all social care organisations.


This report examines the experiences and contributions of service users who serve on the boards of the care councils for England, Northern Ireland, Scotland and Wales, the Care Commission (in Scotland) and Topss England (now Skills for Care).


The report is intended to be used by the organisations listed above to improve their work with service users.

Messages from the report

Messages from the literature

Messages from board members

Messages from other stakeholders

Messages from the seminars


Related Links

SCIE's resources on stakeholder participation