Principles of excellence in housing with care and support

Person centred and outcome focused

Examples demonstrating personalised care and support that is outcome focused

Community connectedness

Examples highlighting how being connected with the wider local community as well as a sense of community within housing developments is important

Strong leadership, culture and workforce

Examples showing strong leadership and culture that support personalised care

Adopting innovation

Examples showing how investment in innovation is recognised, encouraged and facilitated

Enabling choice and control

Examples of services that enable older adults to have more choice and control over where they live and the care and support they access

Promoting equality

Examples showing how people of all backgrounds can be supported to access housing with care and support that meets their needs

Co-production and shared decision-making

Examples showing how people who draw on services can be involved in the decisions that affect them