Fair access to care services (FACS): prioritising eligibility for care and support
About this guide
The guide and associated learning materials should be useful to four main groups of people:
- staff providing initial point-of-contact information, advice and signposting services to individuals and carers seeking or referred for adult social care and support.
- staff undertaking assessments or referrals for social care support for, or on behalf of, local authorities with adult social services responsibilities, including:
- social workers, care managers, members of other professions and joint teams, and other staff who make decisions about needs, risks and individuals’ and carers’ eligibility for support
- first-line managers with responsibility for overseeing decisions about individuals’ and carers’ eligibility for support
- staff handling complaints and appeals against FACS decisions
- trainers and educators of social work students, newly qualified social workers and those working in social care settings.
- people using or seeking services and support, and their carers, the parents of disabled children and relatives of others requesting or referred for adult services
- health staff involved in, or seeking to understand, priorities for social care, including clinical commissioning groups (CCGs), GPs, practice and community nurses, members of joint health and social care teams and health and wellbeing boards.
In order to promote the best outcomes for individuals and carers, health and social care staff undertaking joint assessments, or assessments requiring consideration of both health and care factors, will need to be aware of each other’s professional guidance, and relevant standards or guidance emanating from the National Institute for Health and Care Excellence (NICE).
This guide may also be helpful to other groups with an interest in assessment and eligibility for social care, including:
- local authority elected members, CCG and NHS trust members
- hospital and other NHS managers and staff, care service providers, and managers and staff in the private and voluntary sectors
- advocates, brokers, independent representatives and Healthwatch members.