Managing knowledge to improve social care e-learning course
Published: 2010 | Free to use | Learning Management System compatible
This e-learning programme sets out to help frontline social workers gain a basic understanding of the principles and practice of knowledge management, as well as organise and manage their knowledge and information as effectively as possible.
This e-learning course has not been updated since October 2008. It remains available under SCIE’s commitment to share knowledge and information but please be alert to changes in policy or practice since publication.
Course modules
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Short introductory resources to the programme Open
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Module 1: A day in the life Open
Day to day work contexts for knowledge in a professional practice, deciding how useful different sources of knowledge are.
On completion of this learning object you will be able to:
- think about day-to-day work contexts in which you encounter a need to use various sources of knowledge
- identify in broad terms the different sources and features of knowledge that contribute to professional practice
- describe some of the constraints and uncertainties with regard to information and knowledge that you use on a daily basis
- make an initial decision about how useful and how reliable different sources of knowledge are
- recognise that the usefulness of sources is determined by the context in which you plan to use them.
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Module 2: Types of knowledge Open
The knowledge cycle and framework.
On completion of this learning object you will be able to:
- begin to understand the cycle that knowledge typically goes through
- consider the factors that you need to bear in mind when considering what knowledge sources to use and when
- use the SCIE Five types of Knowledge framework in your work
- make a meaningful link between different sources of knowledge and the types of knowledge that they contain
- evaluate each of the types of knowledge for problems you are likely to face.
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Module 3: How do I organise my knowledge? Open
How the knowledge can be organised and accessed and the consequences of poor organisation.
By the end of this module you should have a better understanding of:
- identify the different stages of the knowledge cycle
- describe different ways in which knowledge may be organised and accessed
- critique the strengths and weaknesses of different ways in which you might classify and access knowledge
- describe the practical consequences of poor organisation of knowledge
- understand optimal methods for organising common resources used by yourself and your colleagues
- evaluate the advantages and disadvantages of current approaches to knowledge organisation in your organisation.
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Module 4: When knowledge gaps occur Open
Strategies for managing deficiencies in organising and managing knowledge.
By the end of this module you should have a better understanding of:
- consider the impact of knowledge gaps in social care
- identify how some of the more common gaps are caused by deficiencies in organising, managing and sharing knowledge
- introduce the value of the knowledge audit as a process for exploring team and organisation level knowledge needs, deficiencies and perceived knowledge challenges
- suggest simple strategies by which knowledge gaps might be addressed.
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Module 5: Sharing knowledge in teams Open
Strategies for improving knowledge managing in teams.
By the end of this module you should have a better understanding of:
- describe the characteristics of effective teams and the risks faced by ineffective teams
- identify the different knowledge, skills and experience within your team
- describe common knowledge sharing processes in teams
- apply a series of strategies that may make team meetings more effective and maximise the transfer of knowledge, skills and experience across your team.
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Module 6: Using technology to improve knowledge sharing Open
Choosing appropriate technology from the range available.
By the end of this module you should have a better understanding of:
- describe a range of technologies that can support improved knowledge-sharing across your team
- identify and utilise the most appropriate technology to support everyday tasks and activities
- identify ways to make the technology work for you and not the other way round.
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Module 7: Knowledge beyond the team Open
Approaches to locating external knowledge resources and building a personal list.
By the end of this module you should have a better understanding of:
- begin to explore the diversity of external knowledge channels and sources and start identifying some that will be of practical value as you work
- plan approaches to defining the knowledge you need to deal with specific situations and how to find it
- build a personal list of useful sources that will help you when you need information and knowledge beyond your colleagues.
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Module 8: Knowledge is our business Open
Identifying the culture enabling knowledge sharing.
By the end of this module you should have a better understanding of:
- understand why sharing knowledge and experience makes the whole organisation more effective
- recognise the risks organisations, take if they ignore the need to share knowledge
- identify the conditions that enable sharing in organisations, especially culture
- assess your own organisation and its culture from a knowledge sharing perspective
- apply some practical techniques for sharing knowledge at work.
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Module 9: Innovation through technology Open
Web 2.0 and user centred practice.
By the end of this module you should have a better understanding of:
- the term web 2.0 and its associated technologies
- the evidence that web 2.0 tools can support user-centred care
- how web 2.0 tools can be used to support your practice
- how web 2.0 tools can be used to improve the health and experience of care of people who use services.
Course details
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Who they are suitable for Open
Practitioners working in social work teams:
- practitioners undertaking social work post-registration training and learning (PRTL) activities.
- team leaders working in a social care setting.
- educators, trainers and developers working with the above audience in education and practice settings.
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Terms of useOpen
All material in these resources, including text, graphics, photographs, video and audio is copyright of the Social Care Institute for Excellence (SCIE), unless otherwise stated. Use of these resources, and import of the resources into Learning Management Systems for educational purposes is freely permitted, but commercial use of any of SCIE’s learning resources is not authorised unless permission is first obtained in writing.
Please note these courses are provided free of charge on an ‘as seen’ basis. Although SCIE’s courses have been used over many years with almost no reported problems, SCIE cannot provide technical support for their implementation or to investigate or fix any reported technical problems, nor does it warrant that they are fully compliant with all or any technical platform.
Any known issue with an individual course is noted on the opening page of that course.
This course was developed using a technology called Adobe Flash, which is not compatible with any Apple/Android platform, and may not work on any mobile device.
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Learning Management System compatibleOpen
This course is fully SCORM compliant. That means they can be loaded into a Learning Management System (LMS) or Virtual Learning Environment (VLE), such as WebCT, Blackboard or Moodle, and accessed locally.
Please note that this course was not designed to export any scores or track progress throughout the resource. Therefore, this course can be freely accessed by users, but there will be no tracking or grading functionality.
To obtain the SCORM-compliant version of this course, please contact us.